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Appointment booking form template

Take appointment requests online with this free appointment booking form template. Clients choose a service, a preferred date and time of day, and whether they want to meet in person or by video, then agree to your cancellation policy.

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Use this templateFree to customize. No code needed.
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What’s inside this form

11 questions, ready to edit. Add, remove or reword any of them.

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  1. 1Full nameName
  2. 2EmailEmail
  3. 3Phone numberPhone
  4. 4Which service would you like?Dropdown
  5. 5Preferred dateDate
  6. 6Preferred timeMultiple choice
  7. 7In person or online?Multiple choice
  8. 8Which video app works for you?Multiple choice
  9. 9Have you visited us before?Yes / No
  10. 10Anything we should know before your visit?Long text
  11. 11Cancellation policyCheckboxes
A little guidance

Make the most of your next form.

Questions to consider for your appointment booking form

The template covers the essentials. Use these as ideas when you edit it: keep the ones that fit your purpose and add any details your process needs.

  • Do you have a preferred staff member?
  • Is this appointment for you or someone else?
  • Do you have any access needs we should know about?
  • How did you hear about us?
  • Would you like a reminder by text message?

How to use the responses

Confirm each request by email with the exact time. The “visited before” answer helps you send new clients a welcome note with directions or forms to complete. Notes before the visit let you prepare and reduce time spent on admin during the appointment.

Online and in-person appointments in one form

The template uses conditional logic: the video app question only appears for people who choose an online appointment. Everyone else skips it, so the form stays short.

A cancellation policy checkbox sets expectations before the booking and gives you something to refer back to if someone doesn’t show up.

How to customize and share this template

  1. 1

    Replace the services and time windows with your own opening hours.

  2. 2

    Edit the cancellation policy label and link it to your full policy.

  3. 3

    Turn on email notifications, then share the form on your website, Google Business Profile and as a QR code at reception.

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Smart follow-ups

Logic shows the video app question only for online appointments.

Verify phone numbers

Send a one-time code by SMS or WhatsApp so every booking has a working number.

QR code for reception

Print a QR code so clients can book their next visit before they leave.

Frequently asked questions

What should an appointment booking form include?

Contact details, the service, preferred date and time, location or format, and agreement to your cancellation policy.

Can clients choose online or in-person?

Yes. The template asks, and only shows the video app question to clients who pick online.

Will clients get a confirmation?

You can send an automatic email to the client when they submit, and a notification to your team.

Can I use this for a clinic or salon?

Yes. Change the services, time windows and policy text to match your business.

Can I customize this appointment booking form template?

Yes. Add, remove or reword any question, change the design, add logic, and edit the thank-you screen before you publish. No code needed.

A few more possibilities

Keep the ideas coming.

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A starting point. Make it your own.

Copy the free appointment booking form template into your account, add your personal touch and share it by link, embed or QR code. Free forever, no credit card.

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